Castello di Spannocchia Terms and Conditions

CONTRACT
The contract represents the entire agreement between the parties and replaces all prior understandings (oral or written) covering the subject matter and can be changed only in writing signed by both parties. No firm booking can be made until both the signed Booking Contract and the deposit or full payment have been received by Spannocchia Reservation Services on behalf of Castello di Spannocchia.

PAYMENT
The Client shall pay a deposit of 30% of the Total Rental Amount within five business days of signing this Booking Contract. If any payment is not made within the times set forth herein, Castello di Spannocchia may treat the contract as canceled, and the usual refund terms shall apply (see below). Final payment of the balance of the rental charges will be charged at check-out.

MEMBERSHIP
Membership in the Friends of Spannocchia nonprofit  is a prerequisite for any stay at Spannocchia. Please go to the Friends of Spannocchia website (www.spannocchia.org) for information about becoming a member.

CANCELLATION
The Associazione Castello di Spannocchia which operates the Villa and Fattoria are not commercial entities like hotels, but rather a non-profit educational organization. Rooms offered by Spannocchia must be booked far in advance and are not easily re-rented. All cancellations must be in writing and become effective on the date of receipt by Spannocchia Reservation Services on behalf of Castello di Spannocchia. Cancellation charges on rooms in the Villa and Fattoria will be levied as follows: (i) on receipt of the cancellation letter 30 days or more before the rental period the charge will be 10% of the contract amount, (ii) on receipt of the cancellation letter 15-29 days before the rental period the charge will be equal to the booking deposit, (iii) on receipt of the cancellation letter 1-14 days before the rental period the charge will be the full amount of the rental. If Castello di Spannocchia is able to re-rent the room(s) for the same period, the cancellation charge will be 10% of the initial deposit.

CLIENT RESPONSIBILITY / SECURITY DEPOSIT
A credit card authorization is required for all properties as security against property loss or damage and any extra charges (ie. extra days, meals or activities), or unpaid debts. The Client is responsible for ensuring the property is left in a reasonable state of cleanliness and in the same condition of repair as upon arrival. Any excessive cleaning, loss, or damage to the property, or debts or charges incurred will be itemized and charged to the Client.

NUMBER OF OCCUPANTS
The total number of guests staying at the property may not exceed the number of sleeping places specified in the rental information for each accommodation. The client signing the Booking Contract is responsible for the behavior of all guests in his or her party.

EXPENSES PAID LOCALLY AT EXTRA COST
The rental property and any facilities or services expressly included in the written information provided by Tenuta di Spannocchia are included in the contract price. Local expenses not included in the rental cost specified in this contract must be paid directly to Tenuta di Spannocchia at check-out. These expenses include: meals, education courses, and other purchases.

ARRIVAL AND DEPARTURE TIMES
Unless otherwise agreed, Clients should arrive between 4pm and 7 pm on the day of arrival, and vacate the property by 10am on the day of departure.
** Please note that the Spannocchia Reception closes at 8:00 pm and it is not possible to check in after that hour. If you are unable to arrive by 8:00 pm at the very latest, we would ask that you please find another accommodation for that night.

PROMOTIONAL INFORMATION
Spannocchia has taken care to ensure the accuracy of all information and descriptions in the rental information at the time prepared, however, nothing in those materials shall be treated as a term or condition of this contract. Accommodations may not always appear exactly as pictured or described due to normal wear and tear, changes in furnishings, and changes after materials were prepared.

COMPLAINTS
Should any problem occur with the property, the Client must immediately (within 24 hours) notify the guest services manager at Castello di Spannocchia. The client should allow the manager reasonable time to remedy the problem.